Serious Incident Investigation

At HSE Global, we focus on conversation management to gather valuable information and use various frameworks suitable for different businesses. Our approach adapts to meet the unique needs of each client. We are committed to helping people, organisations, communities, and industries make positive choices.

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Why is investigation important?

Investigation information provides valuable data to promote change or sustain good practices in your organisation. When well understood, this information can reveal previously unknown issues, helping you address safety concerns quickly and adjust your health & safety approach. This can literally save lives. Therefore, the quality of the incident investigation and the investigator’s ability to turn data into insights are vital components of your organisation’s toolkit.

Involving people in the investigation process is crucial. Their perspectives and experiences provide a richer understanding of the incident. Learning from incidents to prevent recurrence is pivotal to good risk management. When investigations are thorough and robust, and the organisation genuinely seeks to understand why an incident occurred, the learnings are deeper, and risk management is improved. Exploring leadership, culture, behaviour, and systems that contributed to ineffective risk control is key to becoming a learning organisation.

How can businesses improve?

When investigations are thorough and the organisation seeks to understand why an incident occurred, learning is deeper, and risk management improves.
Exploring leadership, culture, behaviour, and systems that contributed to ineffective risk control is key to becoming a learning organisation.

This approach isn’t limited to health and safety—it extends to all aspects of organisational performance, including quality, operations, and human resources. By addressing these factors, organisations can foster a culture of continuous improvement and resilience.

The difference.

We can help you understand where your current incident investigative ability is strong and where it might need work. While we provide Major and Minor Incident investigation training, sometimes it is not training that is the issue. Helping you understand where to focus your improvement efforts, to get better insights and therefore better decisions, will improve the overall quality of health and safety in your organisation.

HSE Global have worked on many high-profile safety cases and our consultants have the experience to run comprehensive investigations that identify why incidents occurred and recommend meaningful corrective actions.

In addition to conducting investigations, HSE Global can also develop the necessary framework and major incident protocols to ensure a timely response to events in the most effective way possible. This includes:

  • Notification protocols
  • Organisation-wide “Flash Reports”
  • Major Incident Investigation tools and methodology
  • Interview techniques
  • Corrective action monitoring and close out
  • Post corrective action implementation assurance

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Take the first step in transforming your business safety culture and speak with one of our solutions exports today.