NEBOSH Training Terms & Conditions
PAYMENT
Payment of fees must be received in full four weeks prior to the course start date or for resits, the submission/exam date. In all instances, payment prior to course commencement or any resit is mandatory.
All costs incurred in the collection of overdue accounts will be payable by the customer. HSE Global may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by HSE Global’s bank.
CANCELLATION AND REFUND POLICY
All cancellations or changes must be advised at the earliest opportunity in writing to training@hseglobal.com. Phone cancellations need to be followed up by email.
Cancellation and transfer requests received less than 30 working days prior to the commencement date will result in a cancellation fee of 100% of the course or assessment fee. Refund requests within the cancellation period will be considered only at HSE Global and if applicable NEBOSH’s or Make UK’s discretion.
ABSENCES
NEBOSH Certificate learners who are absent for more than two days of the block courses, will be unable to sit the assessments (IG1 & IG2). The learner will need to rebook to attend a later course and additional fees may be applicable. Any additional fees payable are at the discretion of HSE Global and if applicable, NEBOSH. Learners sitting the IG1 exam are required to take part in a closing interview arranged by HSE Global. Failure to attend this interview will result in the learner’s mark not being awarded.
NEBOSH Diploma learners who do not interact with HSE Global by attending webinars (or watching recordings) or take part in any formative assessment, will be unable to sit the assessments (DI1, DI2 and DI3). Learners sitting the assessment are required to take part in a professional discussion arranged by HSE Global. Failure to attend this discussion will result in the learner’s mark not being awarded.
IOSH Managing Workplace learners who miss more than 1 day (8 hours) of the course, will be unable to sit the assessments and need to rebook for a later date and additional fees may be applicable. Any additional fees payable are at the discretion of HSE Global and if applicable, IOSH.
EMA and CQI/IRCA (Make UK) learners who are absent from any of the sessions will be unable to sit the assessments and need to rebook to sit the entire course at a later date. Additional costs will apply and this will be at HSE Global and Make UK’s discretion.
Absences and non-submissions for assessments will be treated as a cancellation and result in a cancellation fee of 100% of the course or assessment fee.
RESULTS
It is the learner’s responsibility to study and revise outside of the tutor-led sessions. HSE Global (or Make UK) will endeavour to provide clear guidance as appropriate but cannot guarantee a learner’s assessment will result in a passing grade. If a learner is marked as a refer or fail for an assessment and would like to resit the assessment, then resit fees and timeframes will apply.
For NEBOSH qualifications the results are expected to be released by NEBOSH approximately 50 working days after the submission deadline.
Marked copies of assessments, assignments and exams are not provided to HSE Global or the learner by NEBOSH. A breakdown of marks will be provided to the learner. Learners who disagree with their results can apply for a re-mark (Enquiry About Results – EAR). This request must be submitted within 20 working days of the results being released and a fee is charged by NEBOSH for this.
If a learner is marked as a refer or fail for an assessment and would like to resit the assessment, then resit fees and timeframes will apply.
BOOKING TRAINING ON BEHALF OF OTHER
If you are booking training with HSE Global on behalf of others, you confirm you are authorised to do this and provide the requested contact details for the student, as well as accepting these Terms & Conditions on behalf of your organisation.
MAKE UK PARTNERSHIP
IEMA and CQI/IRCA courses are delivered by HSE Global’s partner MakeUK.
PERSONAL DATA
In accordance with the Privacy Act 2020, HSE Global is committed to protecting your privacy and your personal information. Personal information including gender, ethnicity and date of birth is required to identify your record of learning in the databases of HSE Global and as appropriate New Zealand Qualifications Authority (NZQA), National Student Index (NSI), IOSH, NEBOSH, MakeUK, IEMA, and CQI/IRCA. This information is stored in HSE Global’s secure systems and shared with the appropriate third party for registration, statistical and reporting purposes.